Privacy Policy & Refund Policy

Last Updated: [20-Mar-2025]

Privacy Policy

1. Introduction

Welcome to IgniteHost. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our website and services.

2. Information We Collect

  • Personal Information: Name, email address, billing details, and contact information.
  • Payment Information: We use third-party payment processors (e.g., PayPal, Braintree) to handle transactions securely.
  • Usage Data: IP address, browser type, and interactions with our website.

3. How We Use Your Information

We use your data to:

  • Provide and manage your hosting services.
  • Process payments and invoices.
  • Improve our website and customer experience.
  • Comply with legal obligations.

4. Data Security

We implement strict security measures to protect your personal data from unauthorized access, alteration, or disclosure.

5. Cookies and Tracking Technologies

We use cookies to enhance user experience and analyze website traffic. You can manage cookie preferences in your browser settings.

6. Third-Party Services

We may share data with third-party service providers for payment processing, customer support, and analytics. These providers are required to keep your data secure.

7. Your Rights

  • Request access to your personal data.
  • Request correction or deletion of your data.
  • Opt out of marketing communications.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Refund Policy

1. No Refund Policy

At IgniteHost, we strive to provide top-quality hosting services. By purchasing our services, you agree to our No Refund Policy, except in specific cases outlined below.

2. No Refund Policy

Once a hosting plan, domain, or business email is purchased, it is non-refundable. We do not offer refunds for early cancellations or unused time in a subscription.

3. Exceptions for Refunds

  • If the user does not receive the service after making a payment due to a technical or system issue from our side.
  • If the service is not activated due to an error on our end, and we are unable to resolve the issue within a reasonable time.

4. No Refund After Service Activation

Once your hosting plan, domain, or email service is activated and accessible, there is no way to get a refund. Any issues related to service performance, security, or usability should be reported to our support team for resolution.

5. Chargebacks and Disputes

If a chargeback or dispute is filed for a transaction, we reserve the right to suspend or terminate the account associated with the dispute. Fraudulent chargebacks may lead to legal action.

6. Contact for Refund Requests

For any refund-related inquiries, please contact our support team at [your email/contact details].